Privacy Policy

This Privacy Policy describes how WINDOWS UNIVERSE SRL, with registered office in Cluj-Napoca, Str. Beehives No. 13, registered with the Trade Register under No. J12/4478/2022, having CUI RO46525289, as data controller, collects, uses and protects the personal data of visitors and customers of the website www.universulrelor.ro.

1. Categories of data collected

Personal data can be provided directly by users by filling in the forms available on the site (name, surname, phone number, email address, project address). Technical data about the use of the website, such as IP address, browser type, operating system, approximate location, duration of visit and pages accessed, are also collected through cookies and similar technologies.

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2. Purposes of processing

Personal data is processed exclusively for legitimate purposes, namely: providing answers to requests for tenders, communicating with potential customers, drawing up and executing contracts, invoicing and collecting the value of services, compliance with applicable legal obligations, as well as for carrying out marketing activities, analytics and personalized advertising (remarketing).

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3. Legal basis

Data processing is carried out on the basis of Art. 6 of Regulation (EU) 2016/679 (GDPR), namely: the execution of a contract or pre-contractual measures at the request of the data subject, the fulfilment of legal obligations incumbent on the controller, the legitimate interest of the company and, where applicable, the express consent of the user for marketing and remarketing activities.

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4th. Tracking Technologies and Cookies

The site uses both client-side technologies (cookies, tracking pixels, JavaScript tags) and server-side technologies (Conversion API via Google Tag Manager or direct integrations) to collect data regarding user interaction with the site. This data is used for statistical analysis, improving the user experience, measuring the performance of advertising campaigns and remarketing.

The data thus collected may be transmitted to third party platforms such as Google Analytics, Google Ads, Meta (Facebook, Instagram), TikTok, LinkedIn or other online advertising networks for the purpose of displaying personalized advertisements. Users have the right to accept or refuse these technologies through the cookie banner displayed when they first access the site.

Full details of the categories of cookies used are available in the Cookie Policy.

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5. Recipients of the data

Data may be disclosed to public authorities where required by law, to contractual partners involved in the implementation of projects (suppliers, transporters, installers), IT service providers, as well as the aforementioned providers of analytics and online advertising solutions.

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6. Duration of storage

The data is retained for the period necessary to fulfill the purposes for which it was collected and subsequently, for the period stipulated by the applicable document archiving legislation or as long as there is a legitimate interest of the company.

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7. Rights of data subjects

Data subjects enjoy all the rights provided for in Regulation (EU) 2016/679, namely the right of access to data, the right to rectification, the right to erasure (the 'right to be forgotten'), the right to restriction of processing, the right to data portability, the right to object and the right not to be subject to an automated individual decision. For the exercise of these rights, requests can be sent to the e-mail address contact@universulferestrelor.ro.

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8. Security measures

The Company applies reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure.

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9. Complaints and Competent Authority

If data subjects believe that their data protection rights have been infringed, they may lodge a complaint with National Supervisory Authority for Personal Data Processing (ANSPDCP), based in Bucharest, Gheorghe Magheru Street, 28-30, sector 1, or they can file an action in court.

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10. Kontakt

For any questions, requests or clarifications regarding the processing of personal data, you can contact us at:
Phone: +40 775 120 790
E-mail: contact@universulferestrelor.ro
Showroom address: Cluj-Napoca, Str. Vlăduțiu Tribunal No. 8, 400578

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