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QUICK GUIDE FOR INFORMED DECISIONS
Frequently Asked Questions
Every project comes with its own particularities. Here we’ve gathered the most common questions from clients who, like you, want more than standard solutions. If you need additional information, you can always write to us.
What is the average delivery and installation time for ordered products?
The average delivery and installation time ranges between 4 and 8 weeks. This depends on several factors: the project’s complexity, the chosen profile type, the desired color, and the volume of ongoing work.This period includes the consultation, measurement, production, and installation scheduling stages.For special projects or atypical finishes, the term may be adjusted, but you’ll be informed from the start so you can plan the next construction steps properly.
Do you offer warranty for windows, doors, and installation?
Yes. All our products and works come with a full warranty, both for the joinery and the installation.It covers potential manufacturing defects, issues arising from normal use, and any inconsistencies related to installation.Additionally, we provide after-sales services — periodic maintenance, hardware adjustments, component replacement, and dedicated technical support.This ensures your investment remains protected long-term, and that any situation is promptly handled by our team.
Do you work nationwide or only locally?
Although our headquarters are in Cluj-Napoca, we operate nationwide, traveling to projects anywhere in the country.We have experience with both large city projects and residential or commercial works in more remote areas.For special projects, we can also provide installation and consulting services outside Romania, across European countries.This way, clients benefit from the same quality and high standards, no matter where the construction is located.
Can I benefit from a consultation before choosing the right product?
Absolutely. We offer personalized consultations from the very first stages of your project.You can visit our showroom at Str. Tribunul Vlăduțiu no. 10, Cluj-Napoca, where you can see real samples of profiles, glass, and hardware.Additionally, our team of specialists can help you identify the best solutions based on your budget, design, and energy performance needs.Our goal is to guide you toward the right choice and help you avoid compromises that could affect your home’s comfort and long-term safety.